Last updated: July 11, 2026.
Single rides
Single rides purchased on or after July 11, 2026 are final. This applies to airport single rides and the Park City local ride: once bought, they cannot be cancelled or rescheduled from your account. Please choose your pickup time carefully when you schedule the ride. Single rides purchased before July 11, 2026 keep the terms they were bought with. If something exceptional comes up, contact us and we will do our best to help.
Rescheduling a membership transfer
You can reschedule a booked membership transfer from your account up to 12 hours before the scheduled pickup. Rescheduling does not use an extra transfer; it simply moves your existing booking to a new time, subject to availability.
Cancelling a membership transfer
You can cancel a booked membership transfer from your account up to 12 hours before the scheduled pickup. When you cancel within this window, the transfer is returned to your balance as a credit so you can use it later. We do not refund transfers as cash.
Late changes and no-shows
- Changes or cancellations made less than 12 hours before pickup may not be possible, and the transfer may be counted as used.
- If you are not at the pickup location and we cannot reach you, the transfer may be counted as a no-show and used.
Changes by ZenDrive
If we ever need to change or cancel a transfer, for example for safety or severe weather, we will contact you to arrange another time and your transfer will not be lost.
Contact
booking@zendrivesolutions.com ยท +1 (385) 589-8999